Salesforce is the leading Cloud-based CRM platform with over 100,000 customers. Included in its suite of tools is an enterprise collaboration platform called Chatter, which allows users to collaborate on sales opportunities, projects, tasks, etc. Chatter has social functionality, allowing user to ‘follow’ other users, documents and other files.
Communications taking place over Salesforce Chatter can easily be archived when adding Merge1 to your existing infrastructure. As opposed to other archiving compliance solutions, which require sending your workforce’s critical, sensitive communications to a third party data store, Merge1 captures Salesforce Chatter communications and stores them in your existing email archive, whether on-prem (e.g. Veritas Enterprise Vault) or in the Cloud (e.g. Microsoft Office 365).
Once archived, Chatter communications can be retained, supervised for compliance and searched for eDiscovery and internal Information Governance.